How do I return my items?

If you are not completely satisfied with your order and would like to exchange or return your items, please visit and follow the steps below:

  1. Enter your order number (e.g. TAUS12345) and the zip code the order was sent to. Please enter everything exactly as it appears on your order confirmation.
  2. Select which item(s) you are returning and reasons why.
  3. Once confirmed, please return your order to the address provided.

Please note you will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 35 day exchange or refund window has passed will be returned to the customer.

If you need any further assistance, please contact our customer service team: We offer a 35 day exchange or refund guarantee. This 60 day window begins once an order has arrived.

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